FAQ - OnWard PH

Important Advisory: Due to Typhoon Quinta, please expect some delays with our delivery to North Luzon, Bulacan, Visayas and Mindanao. Thank you for your understanding. Stay safe!

  • FAQ

Frequently Asked Questions

You can order at our store 24/7. However, the processing of order/s will take 3-5 business days. 

Shipping

The shipping fee is based on the location of where the package will be delivered. 

Standard deliveries are usually made via LBC Express.

Due to General Community Quarantine, you may opt to have your items delivered via your choice of courier (for same day deliveries), please coordinate with our sales representative for the scheduled delivery date.

Delivery timelines are based on Monday - Friday business days.


Shipping may take longer due to the current global pandemic, inclement weather and holidays.

Shipping will take 5-7 business days for Metro Manila and Provinces.

 

You may also opt to pick-up your items at G/F Topy's Place I, Economia St., Bagumbayan, QC from 11AM to 3PM, Mondays to Saturdays.

For Lite Xpress:

Get the tracking number we sent to your email/message

Go to Lite Xpress website

Click Track and Trace

Input the tracking number we provided

Click SEARCH

 

For LBC Express:

Get the tracking number we sent to your email/message

Go to LBC  website

Input the tracking number we provided at the "Track an LBC padala" tab

Click SEARCH

Yes, we do deliver nationwide. However, there are a few areas that are out-of-the-delivery zone. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area. For the list of the out-of-delivery zone, please contact us at ph.onward@gmail.com

Courier

LITE Xpress and LBC Express

Courier will only have 2 attempts to deliver your order, failure to receive order will have extra charges and will be shouldered by client

Please provide an authorization letter if someone will receive the item for you

If there are any issues or unexpected delays with your package, please don't hesitate to contact us at ph.onward@gmail.com.

Payment

We offer the following payment methods: Bank Transfer, Dragonpay, GCash, PayPal and Cash/Credit Card upon pick-up.

We are unable to accept cash, checks, or credit cards issued by foreign banks. If you have questions about a method of payment not listed here, please contact us at ph.onward@gmail.com.

You can still pay using your credit card. Just choose PAYPAL as payment option and you will be redirected to PayPal page. You can directly put your credit card details, no need to sign up for PayPal account. 

You will have to settle your payment in our Head Office at 2/F Topy Building II, Topy's Place No. 3, Economia St., Bagumbayan, Quezon City, Metro Manila, Philippines, 1110. Once settled, your item will be handed over to you - to complete your transaction. 

Warranty

• Manufacturer's defect only

• With complete packaging and accessories and ORIGINAL receipt

• Free items and bundled items are not covered by warranty 

For troubleshooting and warranty claims for JBL and HARMAN/KARDON products, kindly contact our customer care:

Harman Customer Support Facilities:
‎+632-865-2317
apac.support@harman.com

For troubleshooting and warranty claims for ANY OTHER BRANDS under On•Ward, kindly contact our customer care:

Authorized On•Ward Service Center:

+639175690804 or +639989671928 or 02-8899 8850 or 02-8638 4299 loc. 483-485, 119

customersupport@beyondinnov.com

ONE year for all On•Ward products (unless stated otherwise)

Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of On•Ward depending on the type of unit and based on On•Ward's Warranty Guidelines.

Contact details: 

Email: ph.onward@gmail.com

+639175690804+63998967192802-8899 885002-8638 4299 loc. 483-485, 119

Facebook/Instagram: @onwardph

Check our WARRANTY CLAIMS POLICY for more information.